Forever Friends Columbus Pet Cremation and Memorialization

If I could give Forever Friends 100 stars, I would. Chris was so nice and patient with us after my guinea pig, Darwin, unexpectedly passed away. For the experience and what I received back with my Darwin, the price is great! They are so respectful and thoughtful. I love that they donated to a local animal charity in memory of him, and I am able to post a tribute on their website, which is so easy to do. If your pet/furbaby has crossed the Rainbow Bridge, definitely visit Forever Friends.

I completely understand all of the raving five star reviews. This company is extremely compassionate and pet centered. It was a great experience during a very tough time. They called and spoke with me directly to assure that my order was correct. I appreciated the time they took to assure that everything was correct. They brought her and the memorial pieces to my home. As well as providing literature for grief and loss. Everything was outstanding quality and had thought, love, and care behind it. I would highly recommend Friends Forever to anyone needing these services.

Our beloved puppy had a tragic, fatal accident playing with her older and exponentially larger sibling. We were hysterical with immeasurable grief, never having lost a young pet because all of our four-legged babies have lived (are living) well into their expected life span. We brought her here on recommendation from the vet, praise on social media, and the many 5* Google reviews. Unfortunately, we did not receive the level of care or compassion that has been mentioned in majority of reviews. In fact, the atmosphere was so cold, my mom asked if I was sure the place was legit, and if I was certain we arrived at the right place. I submitted a request online due to some clarity needed on the services/packages. The return phone call was prompt, and we were able to take her there in person. We were immediately led to a room where we thought we would have time to mourn, but NO. Instead, we were told to leave the box on the viewing pedestal, and told to follow to the front room to first discuss business that I had already expressed what our wishes were in my online inquiry and confirmed in a phone call. We brought our baby in her box to the front room and held it tight. Clearly we were in a distraught mental state, and never once did the guy offer any ounce of compassion or condolences. From the time we entered to the time we exited, not even a simple, "I'm sorry for your loss." After picking out the memorial items and submitting payment, only then were we offered time to sit in the room and grieve to say our final goodbyes. When we returned a week later to claim her remains, we were told that there was a misunderstanding and they only got the 1 pawprint, when clearly the instructions in our order were to have 2 side by side pawprints, because our puppy was only 2.4lbs and her paws the size of large thumbs. Not only did they screw that up, but when he offered to call and notify our vet, the guy deliberately lied, and said our puppy had been euthanized at the ER. How would he know the cause of death when he never had a conversation with us other than what urn we wanted, confirm our order, and to collect payment? We were never asked a cause of death, nor did we openly share one. Per our discharge paperwork at the ER, our puppy had arrived already deceased. She was perfectly healthy, beautiful, full of life, and taken from us too soon from a tragic accident. Talk about adding salt to our still raw wounds!!! The only positives of this place are the wide selection of urns and memorabilia, and the pawprint ornament, which they screwed up for us. We regret choosing Forever Friends, and will never again return for their services. Our local funeral home that we used in the past has exponentially better more compassionate service, with an intimate setting at a fraction of the cost.

We were absolutely blown away by the care and compassion shown by Forever Friends. These people understand how devastating losing a pet is and treated us with such kindness and grace, and their products are fantastic. We could not have asked for a better experience and felt so much better knowing how Forever Friends cared for the remains of our beloved Brooke. If you are experiencing (or are about to experience) the devastating loss of your pet, have Forever Friends take care of you. You won’t regret it.

The staff is amazing! They truly care about what they do and families they they help. When they initially called they asked about my furbaby. They are understanding and patient during such a hard time. They called me on Sunday and I was hand delivered our pets ashes on Wednesday. I live over an hour away and I will always use them if needed in the future. Thank you Forever Friends for making an absolutely horrible time just a little easier. ❤️

My husband and I had to put our sweet Roxy down and Forever Friends couldn’t have been more kind and compassionate in her care. From start to finish we are forever grateful for their services and support. The gentleman that dropped her off at our house was very empathetic which truly meant more than we could ask for. Thank you for making a devastating situation a bit more comforting. Many blessings to all your staff.

I cannot tell you how lucky we are to have found Forever Friends Columbus. The staff is kind, compassionate, and handled our beautiful Frankie with dignity. Upon calling, someone was at our home in an hour- I should also mention that we are just a few days before Christmas. We picked up Frankie's ashes today (Christmas Eve). Everything is perfect. I am blown away by the top-notch service we have received at a very tough time in our lives. I would highly recommend Forever Friends and will most definitely use them again should the need arise. Thanks again for everything. You have made the loss of Frankie a little easier to bear. 🤎🦌